FAQ

1. What types of stones can I shop for on Stonecast Designs?

  • You can choose from a variety of stones, including Name Stones, Address Stones, Decor Stones, Memorial Stones, and Custom Text Stones. Each category offers unique designs tailored to your needs. Whether you want a personalized name stone for your garden or a beautiful memorial stone to honor a loved one, we have got you covered. Our stones are designed to provide high quality and durability, ensuring they stand the test of time in any garden or yard setting. To explore our full collection, check out the "Shop By Category" section on our website.

2. Are the stone designs shown online the final product?

  • Nope, what you see online is just for preview purposes. When you place an order, our team works their magic to adjust the sizing and layout of the engraving so it looks just right on your specific stone. Your final product might look a bit different from the images on the site, but don't worry—it's all about making sure it looks its best for you! We take pride in our craftsmanship and aim to deliver a product that meets and exceeds your expectations.

3. Do you offer free shipping on all orders?

  • Absolutely! We offer free shipping on every single order. No hidden fees or surprises at checkout. Just add your favorite stones to the cart, and we'll handle getting them to you without any extra cost. It's part of our commitment to providing a hassle-free shopping experience for our customers. Shipping costs can add up, and we want to make sure you can enjoy your new stone creations without worrying about additional charges.

4. How can I install my stone once it arrives?

  • Installing your stone is as easy as 1, 2, 3! First, make sure to check for any underground utilities. Then, use a hammer or mallet to pound the provided rebar stake into the ground where you want your stone to sit. Next, align the hole in the bottom of your stone with the top of the stake and carefully lower it until it rests on the ground. Finally, step back, admire your masterpiece, and enjoy the perfect touch to your garden!

5. Can I preview my custom text stone before placing an order?

  • Yes, you can preview your custom text stone on our website before placing your order. Our online design tool allows you to input your text and see a virtual representation of how it will look on the stone. While this preview gives you a good idea, remember that we will adjust the final design in-house to ensure it's perfect for your specific stone.

6. Are there any best sellers I should know about?

  • You bet! Some of our customer favorites include the Elegant Vine Name Monogram Stone, the Monogram Stone Original Style, the Elegant Address Stone, the Standard Address Stone, the Deer Tree Scene Name or Address Stone, and the Welcome Leaf Circle Stone. These items are popular for a reason—they combine aesthetic appeal with durability, making them ideal additions to any home or garden. Check out our "Best Sellers" list for more info and inspiration.

7. How do I make sure the stone doesn't get damaged during installation?

  • To prevent any damage during installation, follow the instructions carefully. Ensure the rebar stake is securely in the ground before aligning your stone. Gently lower the stone onto the stake, and avoid forcing it into place. If you run into any trouble, our customer service team is here to help. We want your experience with us to be as smooth as possible, so don't hesitate to reach out if you have questions.

8. What should I do if my stone arrives damaged or incorrect?

  • Oh no! If your stone arrives damaged, contact our customer service team right away. We're committed to making it right, whether that means replacing the stone or issuing a refund. Just provide us with your order details and any relevant photos, and we'll work with you to resolve the issue as quickly as possible. Your satisfaction is our top priority, and we want to ensure you love your Stonecast Designs purchase.

9. Can I have my own design engraved on a stone?

  • While we offer standard sizes for our stones, customization options might be available depending on the design you want engraved. Reach out to our customer service team, and we'll do our best to accommodate your request. 

10. What materials are the stones made of?

  • Our stones are crafted from high-performance concrete designed to withstand the elements while maintaining their beauty.  All concrete mix designs have undergone rigorous durability testing.

11. Are the stones weather resistant?

  • Yes, our stones are designed to be weather resistant. They can withstand rain, sun, and other outdoor conditions without losing their charm or integrity. We've tested our stones to ensure they remain a beautiful part of your home or garden for years to come. 

12. How long does it take to receive my order?

  • Delivery times can vary, but we strive to get your stones to you as quickly as possible. Once your order is placed, we typically process and ship it within a 3-5 business days. You'll receive a tracking number via email so you can follow your stone's journey to your doorstep. If you have any questions about the status of your order, our customer service team is always here to help.

13. Can I return a custom stone if I change my mind?

  • Due to the personalized nature of custom stones, we typically cannot accept returns unless there is an error on our part or the stone arrives damaged. 

14. How do I care for my stone to ensure it lasts?

  • Caring for your stone is a breeze! Simply clean it occasionally with a damp cloth to remove dirt or debris. If your stone has engraved areas, a soft brush can help keep those details clear. Avoid using harsh chemicals or pressure washing, as these can damage the stone's surface over time. Following these simple steps will help maintain your stone's beauty and extend its lifespan.

15. Can I place an order over the phone?

  • Currently, we only accept orders through our website to ensure the accuracy of customization details. However, if you have questions or need assistance while placing your order, our customer service team is happy to help. You can reach out to us via email for support.

16. What payment methods do you accept?

  • We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using major credit cards, PayPal, and other popular payment options. Rest assured, our website is secure, and your payment information is protected.

17. Can I track my order once it's shipped?

  • Yes, once your order has been shipped, you'll receive a tracking number via email. This allows you to keep tabs on your stone's journey from our workshop to your doorstep. If you encounter any issues with tracking or have questions about your shipment, our customer service team is readily available to assist.

18. What if I need to change my order after it's been placed?

  • If you need to make changes to your order, contact us as soon as possible. While we can't guarantee changes can be made after an order is processed, we'll do our best to accommodate your request. Quick communication is key, so don't hesitate to reach out if adjustments are needed.

19. Where can I find more detailed installation instructions?

  • For more detailed installation instructions, check out our Stone Installation Instructions page on our website. This resource provides step-by-step guidance to ensure your stone is installed safely and securely. If you have further questions or need additional support, our customer service team is here to help.